Insights

Find out what changed in your business and why it needs attention. AI investigates your KPIs and brings the findings, supporting data, and next questions together.

Read findings alongside the KPIs they refer to. Illustrative data

An explanation you can investigate.

Start with a finding, see the metric and comparison behind it, then ask a more specific question. Your team can follow the reasoning instead of starting over.

01Business updates02Supporting evidence03Follow-up questions

From a change to a clearer explanation

Start with your data. Keep the work connected.

1Notice a meaningful change

Monitoring looks for changes in the KPIs and data your business follows. Findings arrive with the metric and period that triggered the investigation.

Updates · new finding•••
NewCustomers · 10:32 AM

More customers came from paid search.

Active customers rose from 304 to 326.

+22 customers

A change worth understanding

2Review the evidence

Look at the comparison, affected segments, and underlying data. Keep observed facts separate from possible explanations.

Evidence · customer growth•••
18 of 22

additional customers came from paid search

Paid search+18
Organic+3
Referrals+1
customers × campaign_attributionSame period · Joined by customer_id
Contribution explains the change; it does not establish causation.

The context behind the finding

3Direct the next question

Ask the agent to compare a segment, look at another period, or investigate a possible cause. Keep the conversation connected to the original finding.

Continue this investigation•••
Attached: Customer growth finding
Which campaigns brought those customers, and did they come back?
I’ll check campaign-level retention.

Compare acquisition by campaign

Match customers to repeat orders

Separate new and returning customers

CampaignNewReturnedBrand search128Product search63
Ask a follow-up about this finding…

Continue the investigation

Useful context for the people making decisions

Executives

Read the changes that need your attention without opening every report or writing a query.

Team leads

Understand what changed in your area and bring the supporting context to your team.

Investors

Follow company performance and ask better questions between formal reporting cycles.

Analysts & operators

Take an initial finding deeper with charts, SQL, or a spreadsheet investigation.

Insights FAQ

How are insights different from alerts?

An alert points to a condition or threshold. An insight adds an investigation: what changed, which data supports the finding, and what might be worth checking next.

Can I ask a follow-up question?

Yes. Use the insight’s context to direct the agent toward a segment, time period, or related question instead of explaining the whole business again.

Does an explanation prove what caused a change?

Not necessarily. A pattern or correlation is evidence to investigate. Review the supporting data and distinguish confirmed observations from possible causes.

Where can I read insights?

Use the updates and investigation views in the app. Configured delivery channels can also bring selected updates to your team.

Get the context behind the change.

Start working with Backyard’s proactive business intelligence platform.

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